Improve the patient identification and effective communication compliance among healthcare staff at Tertiary Care Hospital, Delhi NCR

Abstract

The purpose of this document is to guide the physician and healthcare staff about the patient safety and to decrease medical error and improve safe clinical practise. Effective communication helps the patient safety when the nurse and doctor communication is strong and the patient should also be aware about the condition [7].
Throughout the health-care industry, the failure to correctly identify patients continues to result in medication errors, transfusing blood sample errors, radiology and laboratory testing errors, wrong person procedures, and the discharge of infants to the wrong families [1]. So checklist was used which helps in reducing patient misidentification. A doctor's communication and interpersonal skills encompass the ability to gather information in order to facilitate accurate diagnosis by counselling appropriately, give orientation and establish caring relationships with patients. These are core clinical skills to achieve the best outcome and patient satisfaction [2]. Basic communication skills helps in reducing medical errors which consists of shared perceptions and feelings regarding the situation of the patient, background of patient and then assessment and recommendation done by Doctor that helps in the treatment [8]. Doctors should always first counsel the patient about the condition and after that consent should be signed so that also protect from the legal issues and patient should be aware about it. Nurse always convey the condition of the patient before giving any treatment to the patient. Wristbands help in identifying the patient correctly [9]. So with the help of counselling reduce medical errors and achieved best outcome.