Study df working of outdoor patient department (OPD) in a setup of rural back ground hospital of northern India

Abstract

It is submitted that Health is a priority agenda of the state. Our emphasis is to provide quality health care to the community, especially the underserved and under privileged segment of the society, at an affordable cost. Outdoor patient department (OPD) acts as a window to hospital services and a patient’s impression of the hospital begins at the OPD. This impression often influences the patient’s sensitivity to the hospital and therefore it is essential to ensure that OPD services provide an excellent experience. It is also well establish that 8-10% of OPD patient need hospitalization.[1] It should be well organized to avoid confusion and frustration and also regulate the flow of inpatients to the hospital. This research study was designed with the intention of generating feedback information in functioning of OPD of the selected general hospital in providing patient’s satisfaction. Also for the effective functioning of OPD, the opinion of both patient and consultants are of immense importance for any organization.